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Designs That Make Sense

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Service Technician

 
 

For over 30 years Apricot Designs, Inc. is an established manufacturer of Bio-Tech automated lab equipment located in the San Gabriel Valley. With offices in China and a network of distributors worldwide, we serve the lab automation needs of researchers, scientists, and lab professionals.

Job Description

This position is for a Service Technician covering the western half of the United States and all related in-house service activities and support.

Major Areas of Responsibility

  • Establish direct contact with our customers while building customer satisfaction in Apricot services
  • In-house and/or field service maintenance of Apricot Designs equipment
  • Test prototype, production or repaired instruments as instructed
  • Quickly and efficiently repair instruments in the field
  • Assist with trade shows, demos and sales functions
  • Create, maintain, and follow-up on service orders, cases and requests
  • Review and update the service schedule as needed
  • Support Apricot Designs and our distributors worldwide with technical and application support
  • Produce accurate on time service reports
  • Manage incoming and outgoing requests so orders and shipments run smoothly
  • Communicate and coordinate shipping priorities with shipping department
  • Help maintain and track service inventory
  • Provide status and updates to Service Manager

Specific Qualifications of the Job

  • Minimum two years of customer service, hands-on experience in troubleshooting/maintaining electromechanical equipment
  • Able to handle traveling while performing field service/technical support work
  • Able to maintain a great attitude with emphasis on good customer service even under pressure
  • Able to coordinate and manage multiple projects at one timE
  • Organized, Quick Learner, Self Motivated
  • Able to work independently or as part of a team
  • Knowledge and experience in reading mechanical and electrical drawings
  • Able to prioritize workload to meet tight schedules/deadlines
  • Valid driver’s license and satisfactory driving record
  • Able to lift up to 50 lbs. regularly and the ability to move larger heavy instruments on occasion
  • History of safe work habits
  • Microsoft Office skills; especially Excel and Word
  • Liquid Handling and/or CRM experience and knowledge is a plus
  • Technical degree in the field is a plus